By Charlton Healer







					ORDERING INFORMATION
					Credit Card Declines Backorders Shipping Pricing Taxes Return Policy Payment Methods Quantity Discounts Credit Card Declines If your credit card has been declined it may be for a variety of reasons. Check to ensure the information is entered correctly, the name and address entered must match what the credit card company has listed on file and you must have an available balance equal to the purchase amount. If you still experience problems you may want to use an alternative payment method. Backorders You will be notified by E-Mail if the products you ordered are on backorder. If you do not wish to wait for a backordered item, we will cancel the order and refund the balance. Shipping All orders will be shipped using UPS ground services. Allow 1-2 weeks for delivery from the order date. At this time we only ship within the United States. All Hawaii orders may be charged additional shipping charges . Pricing All prices quoted are in U.S. currency. Merchandise and prices on our website are subject to change without notice. Prices in effect at the time of your order will apply. Taxes All orders with a California shipping address are subject to a 8.75% sales tax. Return Policy All merchandise is hand made and not mass produced. Slight imperfections in wood grains and workmanship are normal and not consideration for returns and warranties. All sales are final on non-defective merchandise. This is merchandise that is not defective, not damaged, or was not received in error. All claims for defective or damaged merchandise must be made with the carrier within 10 days of the invoice date. For returns on defective merchandise, please send E-mail with Your Name, Phone Number, Invoice Number and Description of defects to clubs@bycharltonhealer.com, and we will contact you with return shipping instructions. Once we receive the returned defective merchandise, you will be shipped a replacement product. Some returns may be subject to a handling fee, to be determined by a representative. Buyer pays for the cost of return shipping. Customer credit will be issued upon return and inspection of the merchandise. Products must be in brand new condition in order to receive a refund. Before returning any merchandise, you must email for a return address and authorization number. Shipping charges (if any) are not refundable. Payment Methods Currently the website payment methods are Mastercard, Visa, American Express, Discover and Visa and Mastercard Checkcards (not pin based debit cards). We also accept check, money orders and certified checks through mail-in orders, please call our office for correct total. Quantity Discounts Large quantity discounts are available on some merchandise on a per order basis. Please contact us by E-Mail to inquire about discounts.